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Customer relationship management(CRM)

CRM stands for Customer Relationship Management. Today, when you hear about CRM, it mostly refers to CRM software - a tool which acts as a single repository to bring your sales, marketing, customer support activities together, and streamline your process, policy, and people in one platform. With more businesses opting for a hybrid work model, it is important to have a "remote CRM" that keeps your remote sales team productive and gives them the necessary tools to collaborate with their peers and engage their customers with ease. We’ve put together a short explanation video of what a CRM system really means and what it can do for your business.

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Why do businesses choose a CRM system?

CRM is the largest software market in the world, and has increasingly proven to be the best technological asset that companies can invest in. With the prominence that the cloud CRM software market has been gaining over the years, and the ease with which CRMs can integrate with other applications that businesses generally use,

Upports the following
  • Email Marketing Integration
  • Payment Gateway Integration
  • Client Login to track update of project
  • Work assign
  • Case Management
  • Knowledge Base
  • Account Management
  • Opportunity Management

Business Requirements
A high-level business requirements document is an analysis of current pain points and possible business solutions. It does not cover CRM product features. This document is usually derived from stakeholder and end-user interviews. The document can include problem/solution pairings and current state/desired future state pairings. The business requirements document should ideally have an associated slide deck that can be used in a workshop for presentation and validation of findings.

Benefits of Our CRM Software
Decision making is nimble and well informed supported by real-time CRM reporting across all business areas.
Effective time management as CRM prompts users to follow up on activities and automates alerts when important events occur, or if actions are missed.
Higher quality lead generation from marketing activities by leveraging CRM customer segmentation to send targeted campaigns and personalized messages that resonate.
Pipeline reports are trusted and are used as the basis for reliable sales and production forecasts to predictably manage cash flow.
Performance hotspots are quickly identified enabling timely action to be taken to correct issues and reward outstanding achievers.
The value of each client relationship is understood ensuring that resources are prioritized to protect the most profitable accounts.